We are committed to protecting our customers’ privacy, and we do our best to be transparent about the information we collect from website users. Please review this policy for your peace of mind.
1. Your Information and How We Use It
If you place an order via DyeSub, you will be required to input the following personal information:
You may also provide us with additional information if you wish – for example, you can let us know your company name.
All of the details you enter during the purchasing process are collected for the sole purpose of processing and dispatching your order. Additionally, we may contact you after your products have been delivered to ask you to review your purchase. You will not be added to any mailing lists without your permission, and we will not send you any correspondence that is not related to your order.
If you choose to contact us using the enquiry form on our Contact Us, we will collect the following information:
This information is collected for the sole purpose of processing and responding to your enquiry. Again, you will not be added to any mailing lists without your permission, and we will not send you any correspondence that is unrelated to your enquiry.
2. Information Requests
If you would like to view the information (if any) that we hold on you, please email email@example.com to speak with our Customer Services department. We aim to respond to information requests within 1 month of receipt. Any inaccuracies you report to us will be rectified as quickly as possible, and we will usually be happy to delete your personal information upon request (except in special circumstances).
3. Payment Details
We are committed to protecting the payment details that you enter when you place an order or on our website. All payments are processed over a secure (HTTPS) connection. We accept payment via debit/credit card and PayPal.
4. Customer Accounts
While placing an order with DyeSub, you have the option to create a customer account. Please note that you are not required to register an account if you do not wish to do so – to make a purchase without creating an account, simply leave the 'Create Account' box unticked.
5. Our Mailing List
When you contact DyeSub or place an order via our website, you will have the option to join our mailing list. Subscribers are sent occasional newsletters and offers via email.
6. Information Security & Fraud Prevention
In order to secure all the transactions and sensitive information processed via this website, we employ the services of a GeoTrust SSL certificate.
We take the risk of internet fraud very seriously. If we believe that an order has been placed fraudulently or that our website has been abused in any way, we reserve the right to share any relevant information with third-party fraud prevention companies (including banks) and the police.